Don't Call That Number on Your Computer

The frequency of tech support scam messages on computer systems is increasing, and we hear more and more cases where people have called a phone number displayed on their computer claiming to be from Microsoft, Apple or a tech support company.

These messages and companies are not legit. They are trying to get your credit card number. Do not let them remotely connect to your computer. They may cause irreparable damage if they connect to your machine.

The best thing to do in these cases is to:

#1 ­ Close and relaunch your Web browser.

#2 ­ Reboot the computer if that doesn't help.

#3 ­ Scan for viruses and malware protection.

#4 ­ Call or drop off the computer at Chips Computers

Typically the pop­up messages are just from an advertisement. Whether that ad is from an accidentally clicked link, a bad ad that slipped through a legitimate website or coming from malware\adware on your PC, the pop­up alone doesn't necessarily mean your computer is infected. Attempt the steps above and make sure you have good, updated virus and malware protection on the computer, and you should be fine. If you know someone who has called and given a company like this their credit card, have them cancel the card immediately and contact an IT company to remove any remote control software installed on the computer.

If you have spoken with them and let them connect to your PC, shut down immediately before they can do any damage to the system. We have seen instances where they've encrypted the Windows registry and locked people out of their computers.

Tech Tip:

Security Takes Time & Effort

We know that having to confirm actions, allow programs access, type administrator passwords, etc. is a minor inconvenience when using a computer, but these extra steps are critical in preventing unwanted software and modifications to your computer. Using a laptop with no login password for an administrator account with no firewall and UAC turned off is a great way to get viruses or let anyone with access to the computer browse or manipulate any of the files on it. Each security step does take a moment to enter the password or confirm an action, but these small steps can prevent having to format the computer to start over, losing all your pictures to an encryption virus, or having that Excel spreadsheet with all your account passwords and credit card numbers copied and uploaded to a scammer (please don’t actually keep a spreadsheet like that). Keep those security measures turned on, and stay safe.

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